Privacy Policy

Introduction

This Privacy Policy explains how DescribeImage collects, uses, protects, and shares information when you use our website, AI image description tools, accounts, paid plans, checkout flows, and related services.

Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, profile details, authentication identifiers, and contact details you provide when registering or contacting us.
• Content Inputs: Images, prompts, keywords, output preferences, language choices, and generated text needed to provide the image description service.
• Usage Data: Information about how you interact with our website and product, including pages visited, features used, checkout events, error states, and timestamps.
• Device and Log Data: IP address, browser type, operating system, device identifiers, request metadata, security logs, and diagnostic information.
• Payment and Billing Data: Plan, price, billing interval, payment provider, transaction identifiers, invoice or capture identifiers, subscription status, billing email, and limited payment metadata. Full card numbers, PayPal credentials, and sensitive payment account details are handled by our payment providers.

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process image descriptions, alt text, captions, and related outputs
• To create and manage accounts, plans, credits, subscriptions, purchases, invoices, refunds, and cancellations
• To notify you about changes to our services
• To provide customer support
• To gather analysis or valuable information to improve our services
• To monitor the usage of our services
• To detect, prevent, and address technical issues
• To detect fraud, abuse, security incidents, payment disputes, and unauthorized activity
• To comply with legal, tax, accounting, payment provider, and regulatory obligations

Payments and Third-Party Processors

We use third-party payment providers such as Stripe, PayPal, and Creem to process payments, manage checkout sessions, handle subscriptions, support refunds, and reduce fraud. When you pay, these providers may receive information such as your email address, billing details, payment method details, IP address, device information, transaction amount, currency, product or plan identifiers, and payment status.

We receive limited payment records from those providers, such as transaction IDs, checkout session IDs, subscription IDs, capture IDs, invoice IDs, payment status, customer identifiers, and refund or dispute status. We use that information to provision paid access, maintain billing records, process refunds, prevent fraud, and provide support.

Your use of a payment provider is also subject to that provider's own terms and privacy policy.

Image Uploads and Generated Outputs

Images and prompts you submit are processed to generate the requested output. You should avoid uploading sensitive personal data, confidential documents, payment cards, identity documents, private credentials, or images you do not have permission to process.

We may temporarily process files and outputs to provide the service, troubleshoot errors, enforce limits, prevent abuse, and maintain service reliability. We do not sell your uploaded images.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

We may use third-party companies and individuals to facilitate our services, provide infrastructure, analytics, authentication, email, storage, AI processing, payment processing, customer support, notifications, and fraud prevention. These providers may process information only as needed to perform services for us, subject to their own policies and our agreements with them.

Data Retention

We retain information for as long as reasonably necessary to provide the service, comply with legal and payment obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, and keep business records. Payment, invoice, refund, and tax-related records may be retained for longer periods where required by law or payment provider obligations.

Your Choices

You may update account information, manage billing, cancel supported subscriptions, or contact us to request help with access, deletion, correction, or privacy questions. Some records may need to be retained where required for legal, security, tax, fraud prevention, or payment dispute purposes.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.