Refund Policy

Overview

This Refund Policy explains how refunds, cancellations, payment disputes, and provider processing work for DescribeImage paid plans, subscriptions, credit packages, and one-time purchases.

This policy is intended to be clear before checkout. It does not limit any mandatory consumer rights that may apply in your country or region.

Payment Providers

Payments may be processed by Stripe, PayPal, Creem, or another supported provider shown at checkout. The available payment methods may vary by country, currency, device, provider configuration, risk review, and provider eligibility.

Payment providers may apply their own processing rules, payment method availability, fraud checks, refund rails, dispute procedures, and timing. Provider fees, bank processing times, currency conversion, and card network rules may affect when a refund appears on your statement.

Subscriptions

Subscriptions renew automatically according to the billing interval shown at checkout unless canceled before the next renewal date.

You can cancel supported subscriptions from your account billing page or by contacting us. Cancellation stops future renewals. Unless required by law or expressly stated otherwise, canceling a subscription does not automatically refund previous charges, and access may continue until the end of the paid billing period.

One-Time Purchases and Lifetime Plans

One-time purchases, including lifetime access plans, are charged once at checkout. Lifetime access means access to the purchased paid features for the lifetime of the service, subject to the Terms of Service, fair use limits, account status, and service availability.

Refund requests for one-time purchases are reviewed case by case. We may approve a refund if the purchase was accidental, duplicate, affected by a material technical issue we cannot resolve, or required by applicable law.

Credit Packages

Credit package purchases are generally final once credits are delivered or used. We may decline refund requests for credits that have already been consumed, transferred, expired, or used to generate outputs.

If a credit purchase was duplicated, failed to deliver, or was affected by a billing error, contact us with the payment email, payment provider, transaction ID, and a short description of the issue.

Refund Request Window

Unless a different period is required by law or shown at checkout, refund requests should be submitted within 14 days of purchase or renewal.

To request a refund, contact us and include:

• The email address used for the account
• The payment provider used, such as Stripe, PayPal, or Creem
• The transaction, invoice, checkout, capture, or subscription ID if available
• The plan or product purchased
• A brief reason for the request

Non-Refundable Cases

We may decline a refund request when:

• The service was substantially used after purchase
• Credits or paid usage were consumed
• The request is outside the refund window
• The account violated the Terms of Service
• The payment is under active chargeback, dispute, fraud review, or provider investigation
• The request involves abuse of trials, promotions, refunds, payment methods, or account creation

Chargebacks and Disputes

If you believe a charge is incorrect, contact us first so we can investigate. Opening a chargeback or payment dispute may cause the related paid features to be suspended while the provider reviews the dispute.

If a payment is reversed, refunded, disputed successfully, or determined to be fraudulent, we may revoke the related subscription, lifetime access, credits, or generated entitlements.

Refund Timing

Approved refunds are submitted through the original payment provider when possible. After approval, it may take several business days for the refund to appear, depending on the provider, payment method, bank, card network, and currency.

Contact

For refund, cancellation, or billing questions, please contact us.